PlayHQ FAQs

All participants will need to create a PlayHQ account to complete their registration for a competition. Once you’ve created and verified your account, you will log in with your email and password.

Non-players will also register within the PlayHQ system. Each Member Organisation has different requirements, so please contact your Club or Association.

Government vouchers can be redeemed at checkout.

Fees to off-set transaction costs are already included within the fees shown on PlayHQ at registration.

Each MO, Association and Club have different policies surrounding refunds. Contact your Club to discuss further. 

Currently, all registration payments must be made online. PlayHQ are looking toward offering alternate payment solutions to enable online instalment payments in 2022.

Does a player have to pay twice, if they play in two teams in the same competition? 	To participate in the competition, the player must register online for the competition.

The relevant National and State registration fees will only be charged once, annually.

If the player is registering in two teams in the same competition, and there is a competition fee, the Association can provide a voucher to eliminate the second fee, if required. Similarly, the Club can do the same.

Players will be charged the relevant Association and/or Club fees for the competition. State registration fees will only be charged if your current State registration does not take you through to the end of the competition you are entering.

No. You can add a family member or dependent to your personal PlayHQ profile and register them to competitions or local programs.

Custom questions can be used to collect data that you require to operate your competition. Responses can be downloaded from the Participants report.

Payments can be made online only with a credit or debit card. Associations can reduce their fees for individuals or groups by providing a voucher to the participant.

Associations and Clubs can produce vouchers to reduce the fees of players that they wish to offer financial support. 

Associations and Clubs will need to factor the transaction cost into their fees when setting up registrations within PlayHQ.

Existing Stripe accounts cannot be integrated with PlayHQ, so you will need to set up a new account. You can link your existing Association/Club bank details to your new Stripe account.

When you submit your Stripe details you will receive a confirmation message this confirmation message - " Your payment details have been submitted. Please contact support for any amendments or questions." Once these details have been received your account is normally activated within 24-48 hours. Unfortunately, the payments screen does not update to confirm your account has been successfully created for now, however if you try to set up any registration or merchandise fees you will see an error informing you your Stripe account has not been created. From there it's best to check with the support team for next steps. We hope to make improvements to the Stripe payment active screen in the near future to notify your organisation's Stripe account has been successfully updated.

Each MO, Association and Club will have different policies surrounding refunds. Your MO will provide additional information to their associations and clubs.

You can create a discount voucher (coupon code) to distribute to your participants that they can use at point of registration.

Additionally, Family Discounts can be activated for those registering under the same account holder to the same competition.

Yes, Vouchers can be set up in advance. The number of vouchers can be from 1-10,000. You can activate and monitor usage through the My Organisation screen. 

Yes, as is current practice, Clubs can play across multiple Associations depending on each Association’s by-laws. Clubs create registration forms for each competition they play in. 

You can have unlimited administrators. There are different administrative role types. Those with Full Access Admin or Affiliate Admin will be able to undertake all activities within PlayHQ. Access can be revoked when administrators leave the role.

Administrators can only have one login to PlayHQ. 

If you use a generic email address e.g. registrarassociation1@gmail.com , when you leave your administrator role, you will need to apply to PlayHQ to have the email transferred and will lose your participant history.

If you utilise your personal email, your administrator access can be revoked by the Association or Club and your participant login will remain yours to use.

Your personal email will never be public within PlayHQ, unless you choose to make it so via the Contacts Page. 

The invitation is valid for seven days before the status is marked as "Expired", and the email invitation will no longer work. 

You can resend an invite to the same email address.

To ensure that the Active Kids voucher disbursement is maximised and to eliminate administrative burden, the voucher will be disbursed from the lowest organisation level, and then upwards, until the $100 has been utilised. If the clubs’ fees are at or over $100, they will still receive all the disbursements. To receive Active Kids disbursements in 2022, Associations and Clubs must provide their bank details to Netball NSW. Please visit the Netball NSW website for further information and the relevant form.

Currently, within PlayHQ, State Member Organisation fees can only be set by age or gender.

We are working on a solution but for 2022, Associations will need to ensure that they set up non-playing fees within their competition to register non-players (i.e. $0.00 fees for officials etc).

Detailed instructions will be provided when State Member Organisation fees are finalised for 2022. 

Until we have a non-player solution for the 2023 season, administrators will need to request that a non-playing participant from another Association provides proof of their current registration to you e.g. via screenshot, or in person via their mobile phone screen. 

To participate in the competition, the player must register online for the competition.

The relevant National and State registration fees will only be charged once, annually.

If the player is registering in two teams in the same competition, and there is a competition fee, the Association can provide a voucher to eliminate the second fee, if required. Similarly, the Club can do the same.

Players will be charged the relevant Association and/or Club fees for the competition. State registration fees will only be charged if your current State registration does not take you through to the end of the competition you are entering.

Yes, you can create both forms and have players register either directly to a team, or to the Association. The Association can then allocate players to teams. 

No. You can add a family member or dependent to your personal PlayHQ profile and register them to competitions or local programs.

Clubs will be invited by their Association to participate in a competition. Once you accept that invitation, you can set up your registrations and make it visible to your participants through your Club page on PlayHQ and share the registration link via your website, email and social media.

Yes, you can move a player between teams. If the teams are in different competitions e.g. NetSetGO to Junior, then you will need to ask the participant to register in the Junior competition and provide them with a voucher to eliminate the Association and Club fee already paid.

Each Club and Association have different processes to manage proof of age, however, Associations can activate “New Player Approval” for the competition and allow approval by Clubs to help you with that process.

Responses to custom questions are available in the Participant Report for all custom questions asked at all levels of the organisation.

Accreditations will be managed in a new system called Netball Learning. We are investigating the possibility of linking accreditations to a participant’s profile in PlayHQ, but this is at an early stage of development.

The PlayHQ system is undergoing constant feature development with new releases every few weeks. To remain responsive to these changes, please access knowledge base articles and video’s on support.netball.com.au or via support in the PlayHQ main menu. 

You can easily understand who has registered for a competition by generating a Participation report or search for participants using the quick look-up in the main menu. 

Please contact Netball Australia Service & Support at support@netball.com.au and they will be able to help you update your name, email or date of birth.