FAQ's for Parents

Woolworths NetSetGO is Australia’s official starter program for girls and boys aged 5 to 10. It’s a chance to learn the netball basics while having fun. For a lot of kids, this is the first time they’ll pick up a netball. It’s a learning experience, and a lot of fun. 

Where you start depends on your age and netball experience. As you move through the tiers, you’ll pick up more advanced netball skills. All Woolworths NetSetGO sessions are led by a friendly netball coach, using equipment built specially for kids. 

To help kids navigate through the netball part of the program, Woolworths NetSetGO has added three levels (or tiers) of progression. These tiers will help coaches run age and skill level appropriate activities for their kids, maximising their engagement in the program. Please note that progression through the tiers is based predominantly on the skill level and changing needs of the participants (i.e. not restricted by age ranges). 

Net: perfect for 5 to 6 year olds, teaches fundamental motor skills through activities and games using modified equipment like bean bags, hula hoops and softer balls.  

Set: recommended for 7 to 8 year olds and focuses on practising skills and playing modified games using a smaller ball. 

GO: recommended for 9 to 10 year olds and focuses on developing netball specific skills through modified match play. 

It's important to remember that kids aren't just small adults. Their bodies are still developing, and we don't want to make things too difficult at this early age. We want them to enjoy what they are doing so they stay active for longer. 

The rules and equipment have been modified to be developmentally suitable for kids, which is underpinned by scientific research and evidence. 

The use of modified rules and equipment reduces competitive stress, allowing children more time and space to practice and develop skills. This increases the opportunity to make friends, learn social skills and most importantly have FUN! 

You can use our Woolworths NetSetGO Centre Finder to find your nearest Woolworths NetSetGO centre.  Alternatively contact your relevant Member Organisation https://netball.com.au/NetSetGO-Contact 

Registration open dates and season start and end dates vary between states and from centre to centre. For more information about when your local centre opens registrations, contact your local club using their details which can be found on the finder.  

The cost of the program varies between states and from centre to centre. For more information about the cost of Woolworths NetSetGO at your local centre, contact your local club using the details on the finder.

The recommended age range for children participating in Woolworths NetSetGO is 5 – 10 years of age, however this may vary between states and from centre to centre. For more information about the cost of Woolworths NetSetGO at your local centre, contact your local club using the details on the finder.  

Woolworths NetSetGO is run at different times throughout the year depending on what state you are in and the type of program being offered by your local club or association. For more information about the registration open dates and season delivery, contact your local club using the details on the finder.  

The length of the program can vary depending on the state or territory your centre is in and the time of year you are participating. Woolworths NetSetGO programs typically run for a minimum of eight weeks.

The time varies between programs and centres, typically you can expect a session to run for 45 – 60 minutes. Sessions typically include a warm up, game-based activities and modified game play.  

We recommend that your child wears their Woolworths NetSetGO t-shirt with either shorts, a skirt or whatever they feel most comfortable in. We also recommend that each child is wearing appropriate footwear. Make sure they bring along a drink bottle and a hat if they are playing outside.  

Government vouchers can be used in most cases when registering for Woolworths NetSetGO. The type of government voucher offered varies between states and territories and we would recommend contacting your local Woolworths NetSetGO Coordinator for any additional information about the type of voucher or how to register in your state.  

Participant Packs and Online Shop

Once the registration has been processed, you will receive a separate e-store activation email. After the account has been activated, store credit will automatically be applied to your account. All you need to do is add the participant pack to your cart, provide your mailing details and process the order. 

Once the registration has been processed, you will receive a separate e-store activation email. You need to click the activate button in the email which will take you to the store where you will set up your password.  

If your account activation link has expired, please contact us.  

If this is your first time setting up your online shop account, your email will come from enquiries@dmcsport.com.au with the subject "Set up your Woolworths NetSetGO Shop account". As your invite is unique to your registration, it will go to the email address that you used to register the participant. It might have gone to your junk or spam folder so we would recommend checking there if you are unable to locate it.
The account activation email will only be sent to you if you haven’t activated your account. If you have registered any participants to Woolworths NetSetGO previously with the same email address and have already activated your account, you will not receive another account invite. Your credit will automatically be added to your existing account, so you can log straight in and redeem.

The account activation email will only be sent to you if you haven’t activated your account. If you have registered any participants to Woolworths NetSetGO previously with the same email address and have already activated your account, you will not receive another account invite. Your credit will automatically be added to your existing account, so you can log straight in and redeem.
Even if you are registering a different child, if the email address is the same you can log straight in! 

If you didn’t have a chance to login and redeem your pack within 30 days, you will just need to get in contact with us so we can assist.  

If you already have an account but have forgotten your password, please use the “Forgot your password?” prompt to reset it.  

As your online shop account is linked directly to your Woolworths NetSetGO registration, the email address and details need to be the same.  

If you need to update any other details linked to your account (i.e. name or email address), please email netsetgo@netball.com.au  

Every registered Woolworths NetSetGO participant will receive a store credit worth $45 for each registered participant to redeem a Participant Pack.
First Time NetSetGO’er
If this is your first time participating in Woolworths NetSetGO, your pack includes a t-shirt (sizing to be selected within store) and a size 4 netball. There are some upgrade options, but please note upgrades have additional costs associated.
Experienced NetSetGO’er
If you are returning Woolworths NetSetGO Participant for the 2024 season from 2023, we are excited to offer you the Experienced NetSetGO'er Pack this year with a drink bottle and a bag!

We are sorry to hear that the item you are looking for is out of stock.
If we are expecting to receive more stock of the item shortly, you will have the option to enter your details into the “Notify me” section. Once we have the item back in stock you will be notified via email so you can log back in and redeem.
If we are not expecting to receive any more stock of the item you are looking for, please get in touch with us so we can look at alternative options for you.
When selecting your t-shirt size, please ensure you check the size chart carefully as the t-shirts tend to run large.

Once your order has been dispatched, delivery of your parcel can be expected within 4 - 10 business days. Should your order contain any personalised products please allow an additional 5 business days for processing.

Certain circumstances may cause the delivery of your order to be delayed, so please allow up to 14 business days for your order to arrive domestically. In the event that you do not receive your order within the specified times above please contact the DMC Sport team directly at enquiries@dmcsport.com.au for assistance. You will receive ownership of the goods upon their delivery to you.
Upon completion of your order you will receive a confirmation, followed by a shipping email with your tracking number. We recommend checking this before contacting support. You can also log back into your account at any time to check the status of your order.

Yes, of course! If the participant hasn't received their Participant Pack just make sure they wear something comfortable that they can move around in.
If you are yet to place your order for your pack, please do so through the online shop. If the pack doesn't arrive within 10 business days from the date of order, please get in contact with us.

If the Woolworths NetSetGO t-shirt doesn't fit, we are happy to exchange it.
Participants will need to contact our customer service team who will help exchange the t-shirt for a new size. Participants will need to send their existing t-shirt with an exchange form back to our warehouse in Melbourne, Victoria. The cost of returning the existing t-shirt lies with the customer.
Please be aware that as per the note when completing the order and the customer declaration upon checkout, personalised items are not eligible for refunds/exchanges. If you have personalised the t-shirt and do not qualify for an exchange, additional t-shirts can be purchased from the store.
Email: enquiries@dmcsport.com.au
Phone: +61 3 7003 6859

Please get in contact with the DMC Sport customer service team with the details of the fault and they will be able to assist with a replacement.
Email: enquiries@dmcsport.com.au
Phone: +61 3 7003 6859

All registered Woolworths NetSetGO participants and centres can purchase apparel, equipment and accessories by logging in to your online shop account.

Registration

Registration varies between states and territories and centre to centre. For more information about when your local centre opens registrations or how to register, please contact your local club using their details which can be found on the finder.  

Set up and registration varies between states and territories and centre to centre. For more information about logging in to your account to register or completing the registration process, please contact the NetSetGO Coordinator in your state or territory.  

If you are setting up your Woolworths NetSetGO program in PlayHQ, you can view our setup guide and support page here.  

Centres and Centre Coordinators

A Woolworths NetSetGO Centre by Netball Australia definition is any organisation that runs Woolworths NetSetGO, including but not limited to Associations, Clubs, Schools and Recreation Centres.

Any organisation can become an accredited Woolworths NetSetGO Centre by contacting their relevant Member Organisation (MO) for affiliation details.
Once the MO has set up the Centre accordingly, the Centre is recommended to complete the 2024 Woolworths NetSetGO Centre Registration Form. Upon completion the Centre is now an accredited Woolworths NetSetGO Centre, which means it will have access to resources, eligibility for Woolworths grant initiatives, the online store and be included in communication from the Woolworths NetSetGO Team at Netball Australia.

Set up and registration varies between states and territories and centre to centre. For more information about logging in to your account to register or completing the registration process, please contact the NetSetGO Coordinator in your state or territory.  

If you are setting up your Woolworths NetSetGO program in PlayHQ, you can view our setup guide and support page here.  

The Woolworths NetSetGO Toolkit houses all of the resources and assets your Centre needs to deliver an exceptional Woolworths NetSetGO program, and access can be found in your 2024 Woolworths NetSetGO Centre welcome email which is provided within a week of completing the 2024 Registration Form.
Please get in contact with us if you are unable to locate your welcome email or if there is anything additional that your Centre needs to deliver your Woolworths NetSetGO program.

Netball Learning is the home of all education, training and mentor opportunities for the Australian Netball Community.
Getting to Know NetSetGO is a free course which highlights the benefits and importance of Woolworths NetSetGO.
You can enrol and complete the course through your Netball Learning account.

All 2024 registered Woolworths NetSetGO Centres have access to the online store which is the one-stop shop for Woolworths NetSetGO branded equipment and merchandise.
Your centre’s nominated primary contact will have received their shop account activation email from enquiries@dmcsport.com.au with the subject "Set up your Woolworths NetSetGO Shop account".
Please click the button within the account activation email to activate your account, this will then take you to the store where you will create a password for your account.
Once your account has been activated and you are logged in you can purchase items from the online store. If you have previously activated your account you can log straight back in and purchase items.
Please get in contact with us if you are having trouble accessing the online shop account.

When completing the 2024 Woolworths NetSetGO Centre Registration process, Centres are asked if they would like to appear on the Centre Finder.
If a Centre would like to appear on the finder after originally choosing not to, they must recomplete the registration.

Netball South Australia

As you are located in South Australia, the process for redeeming a participant pack is slightly different.
Any participant registered to a Woolworths NetSetGO program in South Australia is manually uploaded into our store, this is completed on Monday's weekly.
This means that depending on the time that the participant has been registered, you will receive an email within a week after registering that will come from enquiries@dmcsport.com.au with the subject "Set up your Woolworths NetSetGO Shop account".

Policies

All participants and parents/guardians registering to a Woolworths NetSetGO program are required to view and agree to the NetSetGO Participant Terms and Conditions.

The Netball Australia Privacy Policy can be found on the Netball Australia website here.  

The Netball Australia Integrity Framework Policies can be found on the Netball Australia website here.